Back in March 2022 Chris the founder of Consult 365 (set up in 2018) reached a crossroads. His business was doing well, but he was wearing all the hats. From accounts and admin to client work and chasing new business, everything fell on his shoulders.
That's when Applaud Business Consultancy came on board.
Challenges
When Applaud first partnered with Consult 365, the business faced several challenges:
Limited operational structure: Chris was managing all aspects of the business alone.
Lack of clear growth strategy: There were no formal plans for business development or client acquisition.
Reactive rather than proactive planning: Time was spent keeping the business running, with little space to think about scaling.
Minimal online presence: social media and marketing efforts were ad hoc or underutilised.
The Journey Together
Applaud’s engagement with Consult 365 was phased and tailored to meet their evolving needs.
Pippa started by taking some of the pressure off Chris:
Helping with accounts and admin, giving him breathing space.
Putting in place better financial reporting, so Chris could see clearly where the business stood.
Once the basics were under control, they moved on to growth:
Creating business and strategy plans so Chris had a roadmap.
Exploring new ways to bring in clients and strengthen marketing.
Building a consistent social media presence that showcased Consult 365’s expertise.
With sustained growth, Applaud advised Consult 365 through the process of hiring their first employee a major milestone for the company.
Assisted with the onboarding plan, role clarity, and compliance considerations.
Results
Since working with Applaud, Consult 365 has experienced significant and measurable improvements:
Increased operational efficiency, freeing Chris to focus on client relationships and strategic growth.
Turnover, has grown by 134%
Improved financial visibility, enabling better decision-making and long-term planning.
More clients and partnerships brought in through targeted marketing and outreach efforts.
First hire made in 2025, allowing the business to scale service delivery and expand its impact.
Client Testimonial
“Working with Pippa has been a game changer for me and for Consult 365. She’s taken so much weight off my shoulders from the day-to-day accounts to shaping strategy and even helping me get our name out there on social media. More importantly, she’s helped me step back and really see the bigger picture for the business. Bringing on our first employee is such a huge milestone, I wouldn’t have had the confidence to take that step without her support.”
— Chris, Founder of Consult 365
So, what does this mean......
What's Next
With solid foundations in place and turnover more than doubled, Consult 365 is looking ahead with confidence. The next chapter is all about scaling further, developing leadership, and continuing to grow the team.
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